Settings > Update & Security > Windows Update > View optional updates
: Some users reported a more severe "boot loop" scenario where Windows would attempt to install the driver during a task sequence, fail, and then trigger a reboot to try again, effectively locking the system in a cycle of futility.
In some enterprise or managed environments (like those using MDT), this driver version has been linked to system reboot loops.
The updated 10013 is ideal for low-cost, low-security retrofits where credential replacement is impractical. For greenfield high-security installs, choose a HF reader.
The most significant challenge with version 1.0.0.13 is its tendency to enter a "failed to install" loop. Users frequently report that the update appears in Windows Update, attempts to install, and fails without providing a clear error code or explanation. In some enterprise environments using Microsoft Deployment Toolkit (MDT), this specific driver has even been known to cause during system imaging, where the setup process repeatedly tries and fails to apply the update before the user can even reach the desktop. Management and Solutions
. Here is how to handle it based on your current system performance: If your touchpad is working perfectly: It is generally recommended to
Are you experiencing a or is the touchpad unresponsive on a specific laptop model?
: For HP users, HP Support Assistant has been noted to successfully push the driver when standard Windows Update fails.