Ensure you have the latest version of the HSBC Mobile Banking app from the Apple App Store Google Play Store Step 2: Start the Setup
| Issue | Fix | |-------|-----| | Activation code keeps failing | Wait 1 minute, re-enter serial number, try again. | | No “Activate Secure Key” option | Log in via desktop browser – mobile view sometimes hides it. | | Digital Secure Key won’t activate | Update the HSBC app + phone OS, then restart. | | Need codes for high-value transfers | Use Secure Key – some regions restrict Digital for large sums. | hsbc activate new secure key better
If you have received a new physical device to replace one that has a dead battery or is lost: Start Logon : Go to the HSBC Online Banking logon page and enter your username. Select Activation Ensure you have the latest version of the
: Press and hold the green button for 2 seconds to turn on the device and follow the prompts to create a personal PIN. | | Need codes for high-value transfers |