Sometimes the customer’s PC "grabs" the USB device before the Redirector can. The customer might need to ensure no other software (like a phone suite) is currently using the device.
: Ensure both computers allow the application through their firewalls for TCP and UDP IncentivesPro or finding the latest version USB Redirector Technician Edition 1.9.7 - IncentivesPro Sometimes the customer’s PC "grabs" the USB device
This is where the enters the picture.
The Customer Module creates a local server to send USB data packets. Aggressive antivirus software (like Norton, McAfee, or Windows Defender) often flags this behavior as suspicious and blocks the connection. Sometimes the customer’s PC "grabs" the USB device