| Issue | Solution | |-------|----------| | “Access denied” after login | Check if your user profile is linked to correct subsidiary (e.g., Air Europa vs. Halcón). Submit ticket via #it-support Teams channel. | | Cannot view payslip | Ensure pop-up blockers are disabled; try incognito mode. SAP module updates every 5th of the month. | | Shift swap not showing approval | Remind manager to check their “Pending Approvals” widget on the portal dashboard. | | App crashing on Android | Clear cache – Globalia Go version 4.2+ required. Uninstall/reinstall via Company Portal. |